NHS call centre is a backwards step
When the call centre operative returned our call she said she was in Dorking, Surrey, and wasn’t even aware of how many hospitals there are in Chichester – needless to say, that inspired confidence in this lame,
sub-standard and cumbersome service!
All was well when we eventually did get to see the out-of-hours doctor at St Richard’s Hospital. We urgently need to return to a system whereby the call is directed to a medical professional in the first instance and not non-medical call centre staff who are just ‘tick box’ operatives hell bent on asking you the complete list of irrelevant questions on their list.
It will be a sad and retrograde step when this system is inflicted nationally.
Nigel H Potter
Gospond Road
Barnham